ORDERS TO THE EU ARRIVE WITH DUTIES AND TAXES PREPAID
FREE SHIPPING ON ORDERS OVER €100
30 DAY RETURN AND EXCHANGES
LIFETIME WARRANTY

ORDERS

  • Once your order is placed, a confirmation email is usually sent within 10 minutes to let you know we’ve received it and are preparing your jewelry for shipment.

    Orders are typically dispatched within 1–2 business days if all items are in stock. If something is out of stock, you'll either see a notice at checkout or our team will contact you with an estimated shipping timeline.

    We ship most orders on weekdays. Orders placed on Friday will usually ship the following Monday.

    If you haven’t received a confirmation email within two business days, please check your email for any messages from support@bentimonster.com. It may be a confirmation or a shipping update.

    • Look in your Spam or Junk folder. Automated emails are sometimes filtered there.
    • Make sure your inbox isn’t full, as that can prevent new messages from arriving.
    • Check any other email addresses you might have used during checkout. It's possible the confirmation was sent elsewhere.
    • If you provided a phone number at checkout, review your SMS messages. You might have received an update by text.

    If you've completed all these steps and still haven't received a confirmation, contact us with your full name, email address, and shipping address. Our team will resend the confirmation and help with any further questions.

  • We’re happy to help with any necessary changes to your order, including updates to your delivery address. To ensure a quick resolution, please send us the following details as soon as possible.

    What we need

    • Order Details: Your order number, full name, and the email address used for the purchase.
    • A description of the change you’re requesting. Please include as much information as possible, especially if you're updating the delivery address. Be sure to use the Latin alphabet for address changes.

    What happens next

    If your order hasn’t been shipped yet, we’ll do our best to apply the requested changes or cancel the order. You’ll receive an email confirmation once the update is processed. If you don’t see the confirmation, feel free to contact us directly.

    If your order has already been packed or shipped, we may no longer be able to make changes or cancel it. However, if delivery fails, the package will be returned to us. We can then ship it to the correct address at no additional cost.

    If this creates any complications, let us know and we’ll work with you to find a solution.

  • We're sorry if you received the wrong item. To help us resolve it quickly, please email support@bentimonster.com with the following details:

    • Your order number, full name, and shipping address
    • A photo of the item you received, along with its packaging
    • The name or description of the item you were expecting instead

    Once we have this information, we’ll arrange a free replacement right away. Our priority is to make sure you receive the correct Benti Monster piece without unnecessary delays.

  • Our team processes and fulfills all orders within 48 hours of purchase. For estimated delivery times, please refer to our Shipping Policy, which outlines timelines by region.

    For example, if you're located in Germany and place your order in the afternoon, it will typically ship the next business day. Standard delivery can take up to 12 business days to arrive. Please note that delivery times are counted from the date your order is shipped, not the date it was placed. When estimating your delivery, be sure to exclude the order date, weekends, and holidays.

    Delays can occasionally occur due to carrier issues, and we appreciate your understanding in those cases.

  • We’re very sorry if your item arrived damaged. While we take great care in quality control, damage can occasionally occur during transit.

    To help us process a replacement quickly, please send the following details to our support team support@bentimonster.com

    • Your order number and delivery address, so we can verify the purchase
    • Clear photos of the damaged item, the packaging, and any carrier notes if available

    Once we receive this information, we’ll issue a free replacement and send you a confirmation by email. You’ll also receive shipping and tracking details once the new item has been dispatched.

    We cover all shipping costs for replacements. Please double-check the delivery address in your confirmation email, and make sure there’s a mailbox or safe drop-off area with your name to help avoid further delivery issues.

    Our goal is to make sure you receive your product in perfect condition, and we’ll work to resolve this as quickly as possible.

  • We provide tracking for all orders.

    Depending on your location, you may also be able to track your parcel via your local postal carrier, either once it leaves our warehouse or after it clears customs in your country. For example, La Poste handles deliveries in France, PostNL in the Netherlands, and Correos in Spain.

    We aim to make tracking as transparent as possible by providing updates across the relevant shipping carriers until your order is successfully delivered.

RETURNS

  • At Bentimonster, you always have a 30-day right of withdrawal starting from the day your order is delivered to your pickup point or directly to your home.

  • You will normally receive your refund within 2-5 days after our warehouse has received your return package. The refund will then be issued to your original payment method or applied as a credit to your invoice.

  • You can create your return by clicking here

  • Please read our return policy here before submitting your return. LÄNKA SHIPPING & RETURN SIDAN